As customers, we have all too often heard the same justification for an organisation not responding to our request – the dreaded ‘policy’. “It’s not company policy” is often the first response to an unusual or difficult customer request. In
When people work together, day after day, individual weaknesses and frailties become visible for all to see. How these inadequacies are dealt with is key to an organisation’s success… Driving in the car today, I listened to a tragic tale of
…the secret weapon in the fight for employee retention and attraction How can you remain competitive during the ‘Great Resignation’ without the purse of a Goldman Sachs behind you? Given that they just announced unlimited leave for their senior bankers, in
Many managers decry the resistance to change displayed by their people. Managers typically complain about people who are reluctant to change. Yet we think there are often good reasons for the resistance… I was speaking with someone recently who was explaining how
Many organisations are wracked by internal dynamics that conspire to actively work against optimal performance. Sometimes, the internal issues are obvious – management weaknesses, overt conflict and insufficient resources are examples of these. But in other instances, the negative internal dynamics