What is the relationship between a medical procedure, a quote from a printing company, and a typical work meeting? Steve Simpson argues that ‘silence’ is the bond between these experiences – and it’s not golden.. I’d like to share three scenarios
The concept of UGRs (Unwritten Ground Rules) has enabled people to understand their organisation’s culture, and to put in place strategies to improve it. One of the challenges people face in understanding their own culture is to get a fix
Let’s face it: We’re more glued to our phones than ever. We bring our devices to the dinner table, reply to emails during movies, and feel our palms get clammy when the Wi-Fi signal disappears for a minute. While it’s easy
In the last edition of Cultural Intelligence, we canvassed the concepts of ‘softball’ and ‘hardball’. It’s fair to say there are varying views on the extent to which we should focus on each of these in our day-to-day work! We’ll
In the early 1950’s, Solomon Asch released results from research that was both surprising and disturbing. He set up an experiment that tested people’s conformity – to determine the extent to which people would agree with other people, even when