Much of the work on organisational culture is thwarted due to people’s lack of understanding of it We’ve written much about the fact that people cannot manage what they do not understand – and culture is often conceived only in complex
One of the exciting aspects of work is its capacity to help us learn from others. That very opportunity can also be a hazard however, if the collective thinking of an organisation acts to stifle. Here’s an example… A few years
Have you ever noticed that some people have a magnetism about them – they seem to draw people to them? It is my contention that people are not the only ‘magnets’ in organsiations. Topics of conversation can often be drawn to
As customers, we have all too often heard the same justification for an organisation not responding to our request – the dreaded ‘policy’. “It’s not company policy” is often the first response to an unusual or difficult customer request. In
When people work together, day after day, individual weaknesses and frailties become visible for all to see. How these inadequacies are dealt with is key to an organisation’s success… Driving in the car today, I listened to a tragic tale of