Unwritten Ground Rules


There is a fascinating new book available titled “The Wisdom of Crowds” by James Surowiecki. In what appears to be a counter-intuitive line of argument, the author proposes that if you want to make a correct decision or solve a

What Causes UGRs?

Unwritten Ground Rules or UGRs are people’s perceptions of ‘this is the way we do things around here’. Incredibly, UGRs dictate people’s behaviour, yet they are rarely if ever discussed openly. Here, we take a deeper look at UGRs… When I